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Articles and Insights from Keith McFarland
In Small Biz, There's No Small Stuff / BusinessWeek / November 21, 2007
When it comes to customer service, take a tip from a good police chief: The small things can be just as important as the high-profile ones.
Improving Your Team's Learning Curve / BusinessWeek / July 18, 2007
Frequent meetings that focus on successful strategy help team members learn what works, a practice that will improve your company's performance.
Smells Like Team Spirit / BusinessWeek / May 17, 2006
Weekend retreats and touchy-feely exercises may do more to foster animosity than build teams. Instead, take some lessons from a winning volleyball coach.
The Psychology of Success / Inc. Magazine / November 2005
Why do some leaders thrive while others struggle? The answers might surprise you.
A Better Scheme for Strategic Planning / BusinessWeek / January 19, 2005
The lengthy, top-down methods of yesteryear are unsuitable for these volatile times. Here are tips for a nimbler, more creative process.